For your convenience, we will automatically send you updates regarding the status of your order via email. To track your order online, log in to your account and go to "My Account" then select "Orders I have made"
Change Order
You can make changes or cancel your order within 1 hour from the time you submit your order. You may do so by contacting our during business hours Monday - Friday 9am - 5pm PT or by email at orders@1beauty.us Order changes include cancellation requests, address changes, shipping upgrades or adding/removing items from your order. After 1 hour has passed, your order will be locked and can no longer be modified. We will send you an email to confirm any changes or cancellation request.
Cancel an Order
You may request a cancellation of your order, provided your order has not been sent to our warehouse for fulfillment or shipped. Promptly email us your cancellation request and include your web confirmation number to orders@1Beauty.us. We will do our very best to cancel the order, and will send a confirmation upon cancellation. If your account has already been charged, you can anticipate a refund to your account within 1-2 business days.
Out of Stock
In the rare event an item you purchased is out of stock, we will send you an email or contact you. If your order contains multiple items we may ship your order partially to expedite your order and give you the option to backorder or cancel the unshipped items. An expected restock date will be provided if available.